67 points

As someone who’s an IT person I can tell you the vibe is actually, “Well shit, I guess I’m going to actually have to diagnose something.”

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58 points
*

As an IT person, I assure you, I do not believe that you actually restarted it.

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7 points

As someone who has been asked to restart the computer, even though I already did that before calling IT support… I internally sigh, but begrudgingly do it again just to appease their process. Because I assume plenty of people don’t do it and make y’alls life a tiny bit harder, when a restart would’ve fixed it

Also, how many are solved by making sure the power cable is not just plugged into the wall, but seated into the back of the computer as well?

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6 points

As someone working as on-site IT support for over 15 years, I can’t tell you how often I have asked people to restart their computer over the phone and they swore they did (“multiple times even”), only for me to eventually come around to their desk and having them actually reboot the device in my presence and for the problem to actually fix itself.

One Lady I asked to restart their computer said “all right, hold on.” only to respond not even 10 seconds (!) later "I did, its still not working„ and after the third time I went to her desk and asked her to show me what she did. She leaned forward, turned off the monitor, then turned it back on. “I did this 10 times already, and its still not working”.

Some people just lie about rebooting, some simply don’t actually know how to reboot properly. After a few months, you get to know who’s lying, who’s doesn’t know better and who’s actually telling you the truth, you get to know your coworkers.

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3 points

well shutdown isn’t a full restart anymore, it literally saves your issues and reloads it when it turns on. so we have to doublecheck that too. it should count as restart, but doesn’t.

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12 points

The amount of time I reset it myself and the problem went away is too damn high.

Usually the end user kinda smirks and says huh, weird, I tried that! You must be magic!

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2 points

With a lot of solar equipment, the tech support has access to a lot of settings us installers don’t, so we’ve had times where we tell the tech that we’ve done everything we can, including restarting it (and with my experience with Generac inverters, restarting them can and will break something!), and sometimes it really feels like they do click a magic button, say “how about now?”, then it works

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9 points

Yup. User probably put the pc to sleep and woke it up.

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5 points

Or they shutdown and turn it back on, which doesn’t count in windows as restarting unless you disable fast-startup. So you get annoyed tech support thinking the user is a liar and an annoyed end user that knows they turned it off and on again.

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2 points

Or turned off the monitor and turned it back on.

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6 points

I do believe you restarted the PC, but the program that has frozen is on the cloud, so we’ll have to restart the cloud.

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7 points

I swear I could hear the call center employee (probably not really an IT guy at this stage) sweating when I called them after a thunderstorm fried my router’s entry port and I read them the list of troubleshooting I already went through before calling them.

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69 points

Show me how you reboot the PC.

*User turns off monitor

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15 points
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I remember some old movie that was on TV ~30 years ago. A terrorist group broke into some computer room to destroy the data. They shot the monitors to smithereens and ran away.

(AFAIR they weren’t Macs)

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5 points

Considering our IT department replaces computers without moving over our files (like come on, just swap the drives!), I honestly wouldn’t be surprised if that’s how they’d treat it.

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11 points

Honestly most unsavvy people don’t even realize they can turn their monitors off. Especially if the buttons are behind or under the screen, they wouldn’t even know the buttons were there.

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There’s some older ones where there are actual buttons on the bottom of the screen. Beats me how the people who press them to turn it off manage to press the power button for the PC to turn it on.

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4 points

I just had to search to find my work monitors’ controls yesterday! All the way on the back.

I get credit for knowing they were turnoffable though.

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10 points
*

I have a dark secret. I used to have CenturyLink DSL around 5 years ago, and the tech asked me if I had restarted the modem during one of the many stints where I would get bits per second rather than the “10mbps” we were supposed to get

I lied every time. I’m sorry CenturyLink tech support employee, but man did CenturyLink suck, and man am I absolutely sure that it never fixed the issue.

At one point I filed a complaint with the FCC and got a letter from CenturyLink telling me that they knew about the complaint!

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10 points

We know when you lie. We can see uptime stats.

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4 points

Well no wonder I never had more bandwidth, it’s all your metrics eating it up!

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2 points

The metrics are the only important part! How else are we supposed to know how good the line is unless we constantly stress test the line by collecting data? Your ability to use the line is not a useful metric, so we don’t worry about that.

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43 points

Then you look at the uptime. 247 days. No longer have you been elevated. Now you’re the vilest of vile. You’re the user that lies. You just say what you think we want to hear, don’t you? Well, now you’re getting put on hold. For as long as your uptime was.

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5 points

Except when they’re not lying but windows by default has ‘fast-startup’ enabled, so every time they shutdown the uptime never resets.

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7 points

Yup this is exactly what I was going to post. Was in the industry for 10 years and call me pessimistic but the second they told me they’d already rebooted I’d check uptime.

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6 points

looks nervously at my personal computer that has been running constantly for 5 years

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7 points
*

We have a running leader board for uptime. Servers don’t count. That said, I’ve seen some people who think they actually are turning it off but the machine just enters sleep mode. I only trust

shutdown /r /t 0

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2 points

Is everyone using kpatch then? Because uptime if you’re still running 3.12 is silly.

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1 point
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I just press the power button/switch on the UPS/PSU/wall.

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5 points

IT people casually telling users to turn off all the breakers for 30s

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3 points

I’m remote so either I trust the user or push commands. I know which I prefer

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2 points

unless you do it from a running system (which you shouldn’t, unless you want everything corrupted, that won’t help. windows has a feature called fast startup that only kinda shuts down your PC, even if you unplug it, so things that would get fixed by an actual reboot wouldn’t be fixed in your case

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1 point

Wouldn’t shutdown /p be faster?

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1 point

add a /f for good measure

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1 point

/a /A Pleeeeease Haiku?

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9 points

This also works on IT managers if you say “can we use AI to do that?”.

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