I think overall the responses are not tone deaf and are fairly reasonable. Most mechanics shops (aside from a minor two garage shop) that I have been to throughout my metroplex over a long period of years and multiple cars have jobs that take days due to analysis, buying parts and install. Unless I call ahead and schedule a very specific task where I know just taking in a book for 3 or 4 hours will work, I’m walking to the nearest bus stop, riding my bike or calling a cab. There are maybe 6 chairs and 15+ vehicles sitting outside or in bays from my experience. The customers are typically not sitting in the lobby. I think the OPs expectations are a bit off.

I feel like an appeal is in order.

Drop me the address… I’ll go loiter next time I am in the city.

Preach.

My secretlabs chair has a headrest, adjustable lumbar, height, lockable recline, armrest height and width and side to side. It might even have a forward and backward seat cushion but I haven’t messed with that in awhile so I don’t remember. I was very specific about this brand as an example and I think it competes very effectively with other quality office chairs. Your hyperbole is lost on me.

Can I please suggest gaming chairs should be a key player here? SecretLabs makes amazing chairs and I sit on one everyday. One of my female employees isn’t too enthused about her’s but she’s the outlier. I also fully support/love the Hag Capisco. Have it as well and it is very very comfortable albeit a little tall on its shortest setting.

Hiking.

I use digital when my life doesn’t depend on it.

Edit: bought it last month.

Do you think the problem is that the person driving the requirements doesn’t know what they actually want?

I think a good BA is critical to the process because lots of end users have no idea how to put their ideas onto paper.

I also think an MVP helps a lot because people can see and touch it which helps focus their needs.

I’m going in and committing to whatever I find inside.

I would agree and prefer I get a good surprise on Tuesday.