Victorian woman Kathryn Beaton says repeated, illegal denials of service from drivers refusing to allow her guide dog into their vehicles have left her effectively housebound.
Edited to add: “anxious and in tears” is some shit tier headline writing when the real problem is the loss of independence and freedom, and the hours she has had to spend waiting just to be actively discriminated against.
Drivers may choose to stop receiving Uber Pet trips requests at any time, but are still required by law to accept riders with assistance animals (e.g. guide dogs) – assistance animals are legally allowed to go everywhere their owner goes. - Uber AU Pets policy
Riders with service animals are not required to use Uber Pet. Per Uber’s US Service Animal Policy (see below), driver partners have a legal obligation to provide service to riders with service animals, regardless of ride type. Uber US Pets policy
Uber Pets also charges a premium, which would still be discrimination in these cases. This is likely why people with assistance animals are not required to select it.
