65

Dukaan lays off 90% of support staff after introducing AI chatbot for customer support(www.moneycontrol.com)

posted
by
Avatar
L4sBot@lemmy.worldMB
in
Avatar
technology@lemmy.world
18 comments
hidereport

Dukaan founder and CEO Suumit Shah revealed that 90% of the company’s support staff has been laid off after the introduction of an AI chatbot to answer customer support queries.

Sort:
HotTopControversialNewOld
You are viewing a single thread.
View all comments View context
Avatar
Hypersapien@lemmy.world
7 points

First level support staff generally aren’t allowed to have creativity. They just follow the script and then pass the problem up when it’s something they can’t handle.

permalink
report
parent
reply

Technology

!technology@lemmy.world

Create post

This is a most excellent place for technology news and articles.

Our Rules

  1. Follow the lemmy.world rules.
  2. Only tech related content.
  3. Be excellent to each another!
  4. Mod approved content bots can post up to 10 articles per day.
  5. Threads asking for personal tech support may be deleted.
  6. Politics threads may be removed.
  7. No memes allowed as posts, OK to post as comments.
  8. Only approved bots from the list below, to ask if your bot can be added please contact us.
  9. Check for duplicates before posting, duplicates may be removed

Approved Bots

Community stats

  • 17K

    Monthly active users

  • 12K

    Posts

  • 556K

    Comments

Community moderators