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54 points
Yeah, not even slightly true. Know a few people who work support for a major piece of financials software. Company has a written procedure for dealing with death threats that gets exercised multiple times per year
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11 points
The level of entitlement is the same, but the main difference is that companies have buffer layers standing in between the people doing the work, and the people receiving the complaints. Programmers there are shielded from receiving hundreds of thousands of complaints directly from users. Those buffer layers don’t exist in open source.
