I heard a lot of people in the community calling for Spitz’ firing both during and after the situation. I’m getting mixed signals, since this article seems to describe Spitz as more of an ally to the community in the situation.
Spitz fucked up initially with a few poor responses, but ended up being one of the most important players in getting the PSN requirements removed. For somebody employed by the studio to tell their community to refund the game was not only ballsy, but likely was a major reason Sony walked back the policy at all.
Spitz had a whole-ass redemption arc play out in 24 hours.
For the first 12 hours after the incident Spitz was unhelpful. Saying things that were both a little bit toxic, a little bit dismissive… The next day however he did a full 360, was being helpful, understood people’s viewpoints, acknowledge that his first day response wasn’t correct. He basically humanized himself. A redemption arc in 3 days
a full 360
I’m not sure if that’s a joke, but I can’t help but point out that 360° is one complete rotation, which would have Spitz facing the same direction he began…
