Guanghu Cui was poring over his TD Bank statements in March, preparing to pay taxes for his small immigration consulting firm in Oakville, Ont., when he noticed a $1.50 fee for sending an e-transfer.
It was surprising, because when he’d opened his business account three years ago, his financial adviser told him the plan included five free transactions a month and he’d never exceeded that number.
Cui complained and eventually TD said it would reimburse him for the fees and compensate him for his “frustration and inconvenience.”
But when the paperwork arrived for Cui to sign, it included a condition saying he must “keep it confidential.” While he could speak about the dispute, he would not be allowed to tell anyone that TD had offered compensation.
Cui emailed TD to say he wouldn’t take the offer if the bank didn’t drop the gag order.
“I was told the offer is final and there’s no room for negotiation… take it or leave it,” said Cui. “That is just unfair. And that is unethical.”
I use TD for my paycheck and have for like 20 years. I’m switching as soon as I can. Over the last few years my services have been cut to almost nothing, when I bring it up at the branch they tell me to call it in, when I call it in they tell me to go to the branch. I can’t even photo deposit my checks and nobody cares to fix this. They’ve also become a lot more nosy. I’ve been working for the same company for 20 years and tellers still inspect the check for 10 minutes, ask me nosy questions about what I do for a living, and keep telling me there’s an error on my file which they fix, and the error just returns the next time I’m in.
TD is an absolute dumpster fire and they are beyond giving a fuck if you like it or not
I switched to a credit union about 10 years ago and haven’t looked back. I’ve personally had to deal with a few more human errors than at the commercial banks, but they’re fixed promptly (and permanently, an an issue-by-issue basis, at least), but I’ve encountered none of the systemic anti-customer issues that the commercial banks have thrown at me and my friends and family over the years.
It’s been good. Highly recommend.
