News is supposed to be unbiased. It is supposed to convey the facts. If you want opinion pieces that is something different. The fact that are saying it’s close to a 50/50 split on who they are getting complaints about us their way of saying they are trying to be unbiased in their reporting. It’s impossible to not present some bias but the Goal is to keep it to a minimum.
It’s their way of implying they’re unbiased, but 50/50 comaints doesn’t mean unbiased. In fact it probably means there’s a bias, if it’s about a specific subject only. The facts only is unbiased, but for many people on many subjects, the facts are upsetting.
For example, climate change is real and has been known about for over a century. Reporting on that would be unbiased, but you’d get a lot more complaints from a certain segment of society than another. Managing to get 50/50 means you biased your report to be in the middle. The middle doesn’t mean unbiased.
