Bungie recently won a lawsuit against a gamer who was sending an employee death threats.
Coincidentally right when they are probably at peak criticism for their game.
You’re not wrong but also people shouldn’t be harassing employees for shit that is likely out of their control.
So who exactly should criticism be directed to if not the community engagement staff? This sounds like a company passing the buck to… no one.
That’s not to say criticism should ever include threats of harm or personal abuse.
Why did you see “don’t harass employees” as “don’t offer criticism”? You can pretty easily say “I don’t like X about this game,” or “change Y seems like a step in the wrong direction” without harassing anyone.