For the first time in 28 years of JD Power’s car owner survey, there is a consecutive year-over-year decline in satisfaction, with most of the ire directed toward in-car infotainment.

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39 points

Love my Mazda3 for saying “no” to touchscreens. The knob is great!

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16 points

Mazda has the best system for infotainment systems. I own 2 Mazdas and a Toyota. Every time I get in the Toyota I hate that I have to touch the screen for everything.

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16 points

Mazdas also focus on providing the best driving experience for the actual driving part. Their infotainment is actually kind of mediocre compared to others, but I don’t care about that because I just need CarPlay and my phone does the rest.

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16 points

I agree. I only need a screen that is capable of CarPlay and lots of physical buttons, which Mazda has. Then I want the rest of the car to be a blast to drive, which Mazda is known for and definitely delivers on. I’m a Mazda fanboy and will keep buying them unless they decide to move away from the driver experience.

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4 points

I love the knob but hate that in 2021 they ‘upgraded’ the auto start to being in an app.

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2 points

Not having a touch screen was a pretty sizeable component of my decision making process when I bought my 3.

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