3 points
It might be I’m being stupid, so please tell 'em if I am. But why do you not wait to find out what the question even is before going into their account? That way you could explain the troubleshooting process better to them, no?
1 point
If someone is calling about an alert that there was an order placed on their account I can’t troubleshoot a single thing until I’m in the account
2 points