How is a chatbot here better, faster, or more accurate than just a “return this” button on a web page? Chat bots like that take 10x the programming effort and actively make the user experience worse.
Presumably there could be nuance to the situation that the chat bot is able to convey?
But that nuance is probably limited to a paragraph or two of text. There’s nothing the chatbot knows about the returns process at a specific company that isn’t contained in that paragraph. The question is just whether that paragraph is shown directly to the user, or if it’s filtered through an LLM first. The only thing I can think of is that chatbot might be able to rephrase things for confused users and help stop users from ignoring the instructions and going straight to human support.
