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29 points

Don’t give them excuses, mate.

Map them during initial setup.

Please choose a service you would like to use and we will help you log in.

You have x buttons that are available to use as a shortcut to the service. Please press the button you would like to use, or press enter to skip this step.

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-9 points

But then you have to remember which one is which. The ones in your example are already labelled.

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5 points

Label the remappable button STREAMING SERVICE or something, I don’t know.

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6 points
*

This is literally what certain manufacturers do. Here’s a side by side of the receiver remote for my setup and the one for the TV (which has never even been connected to the internet). One has these dedicated buttons. The other just has ones labeled for streaming or similar.>!!<

I’ll add that the location of the buttons makes a significant difference. If they’re easy to hit by accident you’re more likely to have grandma launch a service she didn’t mean to and not know how to back out of it. This causes more problems than it solves.

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1 point

There’s a lot of people in this thread who’ve never had to be tech support for elderly relatives.

Grandma doesn’t know what a streaming is.

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15 points

You work in their marketing department, don’t you?

The scenario I mentioned would have the buttons simply labeled with a number/letter. 95% of the time I don’t even look on the remote to use a button. Also, if you hit the wrong button, no big deal, you just the other/s.

Like I mentioned, stop giving them excuses.

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0 points

Nobody will remember that. Too complicated for Grandma.

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