This is what happens when you try to “save” money by forcing people to use self-checkout.
Yes, much more staff is hired for online shopping
However funny enough some store increased the hours they had for the front end, I worked for a Walmart that did a conversation and they added like 400 hours to the schedule for monitoring and running the registers. Biggest thing is now they can have 20 registers open and pay for 4 cashiers, before they would have just only had the 3 cashiers and 3 registers. So I would not say the self checkout took jobs, it changed how the job is done
I wish we had that out here, but here it used to be 15-20 lanes open, now it is maybe 4 and 20 self scan, but only two employees doing self scan. you get 2 people mess up and those employees are busy and so now you are stuck waiting in line for your self scan that went weird. also only a quarter of self scan actually are usable, the rest have the red light saying it is messed up
