It’s a lot like a new smaller band, which is trying to make a difference in the world. They might sound terrible, but they have to start somewhere.
Social media companies are not new or small. That’s nonsense. What happened to “if it ain’t broke, don’t fix it?”
I am talking about features and developers themselves. Yes, companies are giant immortals that always existed. However, developers are individuals trying to create something new. And features do work like new bands - some people like them, others don’t and it all depends on how/when they are introduced to the customer.
A different problem which you can identify is, for example, how some companies use the customer as a test subject. They release unfinished features to the public to test them in a real environment. This often causes chaos, as new features tend to have multiple exploits and bugs.
What happened to “if it ain’t broke, don’t fix it?”
Saying this in tech is complete nonsense. Nothing is ever not broken! Because there is always something to be polished, acessibility and usability can only be perfected over time.