The experience with my Tuxedo Infinitybook Pro 14 v4 (also a Clevo chassis) is bad. I probably won’t consider buying from them anymore. They had some marketing jargon on its store page saying something like “easy repairability, upgradable parts are readily accessible” or the likes. Also, they sell a barbones version (which I bought), which IMO should imply at least no hassle installing ram and ssd. However, I ended up breaking the connector on the motherboard to the keyboard LED on my first attempt at opening the laptop (I was using Tuxedo’s own video tutorial for it). According to them, the only way to repair that was to replace the entire mobo - replacing just the little socket was apparently not an option - kind of an Apple-like policy if you ask me. If, like me, you have waited for 3 months for your new laptop, you’ll probably think twice about sending it right back and waiting another three weeks.

To open the thing, 12 screws need unscrewing, and the keyboard needs to be popped out from its frame by inserting a screwdriver from the underside (the procedure which I didn’t perform quite carefully enough), while its LED cable still connected to the mobo, which only then you can unplug.

To replace the battery, which I recently did, the motherboard itself needed to be displaced, I had to unplug a number of connections. In short, installing new/replacing old parts in this laptop is the hardest I’ve seen in any laptop I owned so far.

Add that to reluctant service, several bugs and 3 months delivery time (they upgraded me to a slightly better chipset for free), not an experience I want again.