They have approximately now lost over 5000 subscribers which equates to about $25000 per month or $300000 per year in lost revenue.
It’s all related. When you run a company at such a ridiculous pace, everything that gets in the way has to be ignored, downplayed, or mitigated. Instead of taking the time to train, or help the employee do her job, they made it her fault. On top of it all not taking complaints and accusations seriously may be for lack of time. Don’t get me wrong, they fucked up. But these aren’t isolated incidents.
I’m not saying that at all. I’m saying dealing with it correctly is what goes out the window when you are in a rush. The responses we know about paint a picture of an organization that doesn’t want to put the time and effort into handling it, like the Waterblock. People start making excuses to justify it. If Madison reported being touched inappropriately and they did nothing that’s going to be a big deal. If she didn’t report it because they never listened to her anyway, that’s a different kind of problem, but not nearly as severe.
