The plea is “don’t chitchat with the Maccos worker in the drive through. Just make your order as quickly as possible.”
I don’t want to talk to them. I just want them to get things right, first time.
Macca’s business model is all about repeatable patterns, at speed. But paying teenagers minimum wage and trying to get them to care about the customer experience is a race to zero.
I once got the hurry up when receiving my order, as I was checking the accuracy before moving on.
When I pointed out the extra BBQ sauce I ordered was missing, I got an eye roll.
At that point I reminded her I paid for that extra sauce, and rolling her eyes at me demanding it was unacceptable.
I get that they’re overworked and underpaid, but having a sook in the news about chatty customers isn’t going to fix anything.
