IT needs more brains, so why is it so bad at getting them?::Open-book exams aren’t nearly open enough
Pre-COVID I needed a low - mid level help desk person.
My screening questions were:
What are the steps for troubleshooting not being able to print.
Excluding out of paper or out of toner / ink which are states clearly displayed to the user, What is the most likely cause for not being able to print.
If a user puts a ticket in that they’re getting BSoD but they missed what the message was. How do you find out what that message was.
I wasn’t even looking for right answers I was just looking for some signal that they had seen the problems before or had a reasonable thought process of how to proceed.
I had around 150 applicants, six of them said anything at all that would make me think they had seen a printer or blue screen of death situation before.
