It’s the same as with Linux, GIMP, LibreOffice or OnlyOffice. Some people are so used to their routines that they expect everything to work the same and get easily pissed when not.
You are missing a point. Closed sourced solutions pay developers a lot… And they focus on the ux. Think about the most famous example, all apple OSes are just like a customized collection of open source stuff, similar to a linux distro, with a user friendly, closed sourced GUI.
Open source solutions that are not user friendly, is just because no one is paid, or there is not enough budget to pay for a high level UX design and implementation
UX in open source software is mostly fine for those who built it for them selves or people in the same environment.
As soon as stuff gets built for others with other requirements empathy declines, and I don’t mean this disrespectful. Good professional UX sources are needed, indeed to fill this gap. But will they be able to convince the open source devs who often were Initiator of the projects?
I’m not missing anything, OP complained about people not easily ditching closed/centralized software and I gave an answer.
I know devs are doing it as a hobby or with donations, that’s on them and they know who their target will be and how much effort is it worth to do it user-friendly or not or how big of a scope they aim for.
We’re talking about the normal user and why they decide to stick to centralized or move to FOSS and why it’s so hard for them to do it.
That’s not contrary to what he said at all, it’s just another layer of why things are the way they are.
If you want the average joes, you need good ux. If you don’t have it, you won’t get/keep them.
Maybe there are good reasons why you don’t have decent ux. Maybe other people only do because they spend money. Maybe you can find a way around that, maybe you can’t.
Doesn’t matter. Good user experience means you keep users, bad user experience means you don’t.
The main reason is that ux design is difficult, complex but not always rewarding. Few people do it “as hobby”. Companies make money out of UX design. As in the example of Apple, they could find a lot of open source good quality software, but they needed the ui to seel it in macs, iPhones and ipads.
Another example is steam deck. Its OS is just arch linux, with an incredible UI (built by valve), and it is currently more popular than windows handhelds.
Many open source solutions are of greater quality than corresponding proprietary stuff (anyone who has ever worked in a corporate environment also knows why, corporates are elephants trying to create a swiss watch). What open source solutions are missing are companies paying to create user experience.
