8 points
This is half the reason social services suck so much.
The other half is funding. But even with all the funding in the world, if the staff is a bunch of lazy asses, the service will suck.
15 points
The vast majority of social services are handled by state employees, not federal. Those state employees are often underpaid and overworked, and often only stay in their position because they understand the need too.
The problem with federal employees is that they’re often underpaid compared to similar jobs in the private sector. Most of them only choose to remain federal employees because it offers a lot better work life balance compared to the private sector.