Rail firms have announced plans for the mass closure of England’s ticket offices to “modernise” the railway, ramping up the battle with unions and infuriating disability and passenger groups.
I remember being so confused when I visited NYC via the MTA trains. The kiosk asked me if I needed a peak time ticket but didn’t list those times. Then going back out of the city if it wasn’t for the guy in the ticket window I probably would have just had to move in to Grand Central full time.
I hope they consider changing some of this for the groups of people that need a little help.