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9 points

*in spite of hard outcome data or cost analysis

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2 points

Touché

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5 points

Takes one to know one lol

I recently had an employee bring up a gripe half a dozen times over the last few wks. A disagreement over how we do something in our business process. I disagree emotionally bc “I’ve always done it that way, and I know and like that way.” But I trust and care about him. So in front of the team, for whom he advocated, I explained how I felt, but that I was trusting them and to run with it.

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