I have no doubt their bureaucrats perform world-class efficiency in their handing out, filling in, faxing and archiving a sophisticated system of paper forms.
I guess it’s the trap of getting complacent and stopping modernizing as soon as you’ve convinced yourself you have the best system in the world.
It’s more that the bureaucracy is so complex and fragmented that it’s incredibly hard to digitalize. Lots of small fiefdoms that are entitled to make IT purchasing decisions themselves means paper is the only universal interchange format. In addition there is an unwillingness to change how things have always been done, or to simplify procedures. So there you have it: The German bureaucracy is too fat to move.
I work for german government agencies from time to time and they are working on it… It’s just really slow because there is so much of it, and due to organizational overhead. Also, there is not a single push for the entirety of Germany, but some things everyone does for themselves.
