Dukaan founder and CEO Suumit Shah revealed that 90% of the company’s support staff has been laid off after the introduction of an AI chatbot to answer customer support queries.

You are viewing a single thread.
View all comments
13 points

I phoned a customer helpline yesterday and it was answered immediately, by a soothing, male voice, which talked me through various options. The speech recognition of my responses was accurate, its side of the conversation was natural if a bit stilted, and it was able to answer all my questions. Scarily impressive.

permalink
report
reply
12 points

This is great news. Working for a helpdesk is hell. The fewer people who have to do it the better.

The problem is not the loss of jobs, we should strive to eliminate as many jobs as possible. The problem is the link between labor and income.

permalink
report
parent
reply
4 points

“ we should strive to eliminate as many jobs as possible.”

Which will make assimilation into the Collective all the easier. We know your kind.

permalink
report
parent
reply
2 points

Sure, resistance is futile after all.

permalink
report
parent
reply
1 point

Yea they are getting stupid good

permalink
report
parent
reply

Technology

!technology@lemmy.world

Create post

This is a most excellent place for technology news and articles.


Our Rules


  1. Follow the lemmy.world rules.
  2. Only tech related content.
  3. Be excellent to each another!
  4. Mod approved content bots can post up to 10 articles per day.
  5. Threads asking for personal tech support may be deleted.
  6. Politics threads may be removed.
  7. No memes allowed as posts, OK to post as comments.
  8. Only approved bots from the list below, to ask if your bot can be added please contact us.
  9. Check for duplicates before posting, duplicates may be removed

Approved Bots


Community stats

  • 17K

    Monthly active users

  • 12K

    Posts

  • 555K

    Comments