Victorian woman Kathryn Beaton says repeated, illegal denials of service from drivers refusing to allow her guide dog into their vehicles have left her effectively housebound.
Edited to add: “anxious and in tears” is some shit tier headline writing when the real problem is the loss of independence and freedom, and the hours she has had to spend waiting just to be actively discriminated against.
Start fining uber the company a substantial amount for each offense and see how quickly their tone changes.
OP is in Australia. Never mind fines, this offence attracts a prison sentence and CEOs are sentenced to prison (rarely).
It’s rare because most CEOs aren’t stupid enough to risk breaking the law. The drivers are to blame. Trying to pin responsibility on someone else is a waste of time.