drops in at local pharmacy
“I’m running out of my meds, can you refill them?”
“Sorry, you have to come closer to refill-day, so come back Saturday.”
“Okay, I’ll come back then.”
…
“Okay, it’s Saturday, here to refill my meds.”
“… yeah, you’re out of refills. We’ll have to talk to your doctor.”
“… but it’s the weekend?”
“Oh, we’ll sort it out on Monday.”
…
“Okay, it’s Monday, can you get in touch with my doc?”
“Sure! We’ll fax that. Come back tomorrow and we’ll have it sorted out.”
“No, I’m on my last pill, it has to be refilled today.”
“You know you’re supposed to give us 48 hours notice, right?”
ಠ_ಠ
“Yes, I know. I tried.”
“Okay, we’ll fax them now. Come back this evening.”
“Okay.”
calls towards the end of the work day
“Hi, are my meds in yet?”
“What? We don’t have any meds for you on file.”
“No, my doctor faxed something?”
“No they didn’t.”
calls doctor
“We definitely faxed them. We’ll fax them again.”
phones pharmacy back
“Hi, are my meds in yet?”
“What? We don’t have any meds for you on file.”
“Can you check if you got faxed anything about my meds?”
“Oh, yes, we see that now, we got a fax. Can you come in Wednesday to pick them up?”
“No, I’m on my last pill.”
sigh on phone
“You know you’re supposed to give us 48 hours notice, right?”
“I tried.”
“Okay, we’ll get that ready for you, please hold.”
…
“Sorry, we’re all out of those. They’ve been all out for a while. It’s on back-order, everybody’s out.”
stifles why-am-I-just-hearing-about-this-now-screaming-rage
“Uh, what do I do? I’m on my last pill.”
“Okay, we’ve got a one week supply to give you. Can you come tomorrow?”
“I can come now.”
“But we’re closing in 15 minutes.”
“I’m out walking the dog. I’m literally at your door.”
“… Okay.”
gets my one week supply
“Thanks. What do I do for next week? Will there be more then?”
“Oh no, it’s really out-of-stock. But the half-dose pills aren’t. We’ve got those, so you can just double-them. Call your doc and we’ll get that sorted.”
“Great.”
…
frustrated and needing to get back to my life, I give it a few days. Bad mistake.
…
calling dr office
“Hi, they’re out of my meds everywhere, can I get prescribed the halfsies instead?”
“Uh, your doctor has been prescribing those to a lot of people and nobody’s complained yet.”
“Well the pharmacy disagrees.”
“The pharmacy is allowed to give you the halfsies sans scrip if they’re out of the regular dose.”
“I did not know that. Do they know that?”
“Whatever. They obviously don’t want to without a scrip. Doc will be in tomorrow, we’ll sort it out.”
…
Calls pharmacy next day afternoon.
“So d’you have my meds?”
“What? We don’t have any meds for you on file.”
“No, I mean my doctor said they’d fax today.”
“Yeah, they didn’t. For what?”
“The halfsies. They also said you can do the substitution yourself when you’re out-of-stock on something.”
“Yeah, we can’t do that, they’re wrong.”
“Fine. Okay, I’ll call my doctor again about sending the fax.”
calls doctor
“Did you send them that fax?”
“We sent them the fax again. We’ll send it again again.”
“Great, thanks.”
at this point life intervenes, and I still have one pill for tomorrow morning - so wait until next day to call
“Hi, do you have my halfsies?”
“We can have them for you day after tomorrow.”
“Day after tomorrow!? … Sorry for raising my voice but I’m on my last pill, what happened?”
“Well, they’re not in stock.”
“What.”
“But you can get them from other pharmacies.”
“I was told they were in stock here.”
“They’re not.”
“Fine. I’ll call around.”
thinks angrily about the last time this happened and scrip was lost in limbo between two pharmacies and had to get re-prescribed
Calls Other Pharmacy. On hold for 30 minutes.
“Hi, do you have these meds?”
“What? No, nobody has them.”
“I mean the halfsies.”
“Oh! Let me check.”
on hold even longer
“Yep, we’ve got them. We’ll call your pharmacy and get the scrip transferred.”
“Great!”
gives this an hour to work out, calls my pharmacy
“Hi! Are my drugs transferred to Other Pharmacy?”
“We’re just putting the scrip on hold and doing the paperwork, we’ll get it sent to them in five, then call them.”
“Great! I’ll give them 20.”
15 minutes later, call Other Pharmacy anticipating being stuck on hold for a long time.
phone picks up quickly! Yay!
“Hi! Have they transferred my scrip?”
“Let me check.”
…
…
“Nope, they haven’t. I’ll give them a call right away. Can you call back in half an hour?”
“Okay.”
(；￣д￣)
STAY TUNED FOR THE EXCITING CONCLUSION!
When a shrink was excitedly adjusting some meds she gave out - always upward, only upward - I feared this very thing.
Look, I just needed a diagnosis so my GP could write me a “let CG write code where he writes code best in case that wasn’t obvious you fucknut” note, and I don’t need to cope through another few decades WITH pharma candy instead of like the preceding decades where I did without. I don’t need these behavioural mods that are listed directly as side effects and I don’t need the dosage RAISED in response. So I’m done.
I have so many questions why do they have your scrip why do you not hold your scrip if they do not have why can’t you just walk out to somewhere else i do not understand the US medical system at all.
FDA and DEA nonsense, both of whom are operating beyond their mandate.
Read about the supposed opiod crisis… When the increase in heroin/street drugs use didn’t increase until after the DEA (or FDA, or whoever) limited supplies and access to pain meds like oxy, vicodin, tramadol, etc.
As a chronic pain patient, the feds can lick my sweaty redacted.
Not what’s confusing me:
- i get medication prescribed, i receive an e-script (or paper) and go to any chemist i choose. Literally any chemist
They don’t have it i go somewhere else. I don’t like the way they smell i go somewhere else. The scrip is literally in my control at all times. I decide to go with a guy i give them the physical copy or the QR code on the e-script to scan. They give me a little basket with my drugs and any repeat scrips and a walkthrough on the drug if needed. I fuck off. The Pharmacy literally exists to fill an order, the controls are higher up.
Yea, technically it works this way in the US, but OP’s description sounds a lot like the incompetence/indifference of many pharmacists/docs.
They all act like doing this is difficult. I have an HMO, so it’s all in-house. Even they try to tell me they can’t “send” my prescription to a different pharmacy, when they’re all their pharmacies, in their facilities, all part of the same network/IT structure. Like what’s this “send” thing, when it’s all part of my personal medical record. Either I have a script in there or I don’t. It’s not like it’s bein, faxed around.
Some people are just lazy asshats.
Controlled substances can’t be transferred and require new Rx
Also it’s all electronic, no paper prescriptions anymore
Yeah but.
Ok. The first point. THAT is what the fuck to me.
The scrip is issued to me. Not the pharmacy. Never the pharmacy. ME. I never need to transfer it, for i am me. It sits within my hands and i choose the pharmacist i ask to fill.
Well I live in a state where the government has to try to dictate everything they can about healthcare (without paying for anything), and thus you aren’t allowed to make your own decisions about “controlled substances”. The doctor and pharmacist must do all the thinking for you. And so heaven forbid you should take the prescription out of the hands of one pharmacist and drive across the street and give it to another. That just isn’t tolerated
They don’t like to do paper prescriptions anymore, especially for ADHD meds, and so everything is sent back and forth direct between drs and pharmacies.
You need to find a better pharmacy, preferably mom and pop, with delivery. Let them come to you for permanent easy return business. ADHD patients are a goldmine for honest and well-run pharmacists.
I have been on hold with Other Pharmacy for 20 minutes.
edit: they faxed to the wrong number.
edit2: still not faxing it.
For the love of god. I know why they use fax, but it is so damn frustrating in the age of texting and email.
People always talk shit about in-house pharmacies but there’s absolutely a compelling business and integrated customer service angle to them and I don’t give a fuck if its “unethical”. It works, the pharmacy does my work for me and stays on top of me and my dr and obviously themself.
