so he says it was worth the amount of QA he got rather than the sales. I think it makes sense. I hope its really cost effective so others can try it.
Unfortunately, AAA devs usually already have such a backlog of bug reports that they won’t consider this an advantage
They also have different processes. Each report would start as a support request that goes through some customer care department or even call center first, that will triage the issue with some knowledge base or decision tree. So before a meaningful report makes it way to a department that can actually deal with it, a dozen other people are involved first.
I played Plague Tale 2 this summer. It’s a wonderful game and very much worth experiencing, but it would crash every time I opened the skill tree and the crafting tree. I tried contacting the devs about it, offered every info I had (system info, steps to replicate the bug, things I already tried to solve the issue, etc).
At first, customer support gave some generic advice (check files, uninstall/reinstall, update drivers, etc). Then they directed me to the Discord server of Focus Entertainment. Like, what? Why the heck is everything a Discord server nowadays? Why do I need to join a Discord server to get customer support?
But anyway, I did. They told me that, in the Discord server, I’d be able to talk to some developers. Instead, there were only a bunch of people from the marketing team, and they didn’t even bother with answering me. When I tried contacting customer support again, they didn’t reply to my email.
I’m 100% positive that I was not the only one who had found said bug, because I found a bunch of people on Reddit and Steam discussions reporting the same problem. As far as I know, it still hasn’t been patched.
So, not only do you have to deal with dozens of people before you’re actually able to reach the department that can actually deal with your problem. Sometimes, you are not able to reach the department at all. But hey, you can chat with someone from the marketing team on Discord! (If they actually bother with answering you at all, that is)
Yes. Not just AAA. Online commenters seem to believe that bugs don’t get fixed because developers aren’t aware of them. That’s almost never the reason. Finding bugs is easy. Fixing them is the difficult part. And time spent fixing bugs is time not spent developing new features.
I mean Valve once said that QA is the most vital part of game development.
Their classic anecdote is about Portal’s Development. They brought in some players to play the game near its completion and the user response was “Nice Demo, can’t wait to play the full game.” And they decided they had shown the player how to implement basic gameplay mechanics well, but that they hadn’t given the player a satisfying enough situation to use all of the mechanics at once. This is why Portal ends with the most amazing bossfight Valve has ever made imo.
This is great that Linux gamers take the time to submit quality bug reports.
I also put in reviews of games that work with Linux and give my PC specs and Linux Distribution.
This makes me very happy for some reason. It is like a huge pat in the back for a community that often is under appreciated. The open source community is the last bastion that stands against the rapid capitalism that is spreading through the world. We need more such devs who appreciate this sort of feedback and more new members of the community to take up the torch and continue the good fight.
Just made me think of the quote: "There are three kinds of lies: lies, damned lies, and statistics.”
Both the dev and his game are amazing. Highly recommended.
