So it turns out that the cause was indeed a rogue change they couldn’t roll back as we had been speculating.
Weird that whatever this issue is didn’t occur in their test environment before they deployed into Production. I wonder why that is.
All companies have a test environment. Some companies are lucky enough to have a separate environment for production.
Change Manager who approved this is gonna be sweating bullets lol
“Let’s take a look at the change request. Now, see here, this section for Contingencies and Rollback process? Why is it blank?”
It’s as if they were running Windows 10 Home on their servers and had an upgrade forced onto them
This happens in my business all the time…the test FTP IP address is left in the code and shit falls apart costing us millions… They hold a PIR and then it happens again.
This should be their new logo. https://imgur.com/a/bdIUayH
