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Looking to know why my modem is all green?(alien.top)

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fizdog@alien.topB
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Someone on FB said it went from docsis3.1 to 3.0. the down light is supposed to be blue. Randomly moving the modem a certain way I can get it blue but only a few seconds. It’s also making my speeds almost dial up speeds. Is there a way to fix it?

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Ariquitaun@alien.topB
2 points

If you move it and it changes behaviour, that’s some sort of bad mechanical contact. Cabling, socket.

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TomRILReddit@alien.topB
1 point

Have you logged into the modem to check the error logs for reoccurring errors and also check the signal level screen for Uncorrectables.

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fizdog@alien.topOPB
1 point

I just did and saw the software update failed and a bunch of event types that I have no clue what they mean.

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MaloPescado@alien.topB
1 point

Try going to the manufacturers support website and downloading its newest firmware onto a computer and manually updating it. Id download it from my phones internet but you could use someone else’s network.

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Front-Meat-7518@alien.topB
1 point

Do a factory reset in their.

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fizdog@alien.topOPB
1 point

I guess that is by pressing that small reset button? If so I already did that twice. If it isna software update issue, it fails either way

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SimplBiscuit@alien.topB
1 point

It should be blue if it’s bonded with all carriers to make docsis 3.1. Could be the modem could also be a RF issue assuming you’re in a HFC network.

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Red_Gaming00@alien.topB
1 point

We used to have a modem like that. Our upload was green but the download was blue. It’s just if they offer 3.1 in ur area that supports it. If not will be green. Will still work like normal. What Xfinity told me.

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harlemknight1983@alien.topB
1 point

Could be a firmware update that they may have pushed out. Have you tried calling your carrier?

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fizdog@alien.topOPB
1 point

It’s just a modem that I bought myself cause I upgraded my plan with my ISP to 1gb and the modem they provided couldn’t do those speed. But the modem does have a login page and says there was a SW upgrade that failed in the logs

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Taleya@aussie.zone
1 point

Double check your model. I have an Arris, all four green is what i want to see. Flashing is an error/synching

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