We’re currently using Cytracom and have the ability to use our main number as a shared SMS inbox. However, we’re experiencing some growing pains - the desktop / mobile/ web apps aren’t very reliable, often need rebooting to continue viewing updates to a thread, the call history doesn’t show all calls to our main number and by design only shows those you’ve answered individually, among other issues.

Each are minor, but with constantly being upsold on other product lines, we’re ready to switch.

Our workforce is remote about 50% of the time, so a help desk without a permanent home. We’ll need an option with a soft phone and shared sms capabilities on the primary business phone number, not an individuals DID.

Web app is a plus, as are desk phones. Neither required.

Thanks in advance.