I noticed my X20 Seagate from Newegg was missing 7 months from it’s warranty when registered on the Seagate website. This is a common issue, and Seagate usually corrects the warranty expiration date without issue.
However, after supplying the info on this new Exos X20 “Shipped and sold by Newegg”,Seagate support informed me that my drive is OEM and doesn’t have a Seagate warranty.
I’m already 18+ hours into a full parity sync on this drive - but definitley am concerned about having no warranty on what is supposed to be a brand new HDD.
What would you do in this situation?
Excuse my blatant asking but is there any consumer protection in US and CA?
Like this:
Under EU rules, a seller must repair, replace, or give you a full or partial refund if something you buy turns out to be faulty or doesn’t look or work as advertised. You always have the right to a minimum 2-year guarantee, at no cost. However, national rules in your country may give you extra protection.
You can return any purchase within 14 days without justification…
https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm
This actually pretty old law served me well as 14d are usually enough to test a drive quite thoroughly (including badblocks).
Newegg never changes…
Same here. I ordered some KN95 masks during the pandemic that came with a fake certification from ICR Polska (ICR Polska is legit; the manufacturer faked the cert). Since it was “sold by Newegg” and not some third-party seller, I thought it was pretty reasonable for me to ask for a refund.
Newegg told me to pound sand.
Then American Express told Newegg to pound sand.
That was the last time I ordered from them.
A clusterfuck with Seagate support? Say it ain’t so 🙄
I bought 16 of the Exos X20 from Newegg a few weeks ago. I also had the issue of a few months missing from the warranty. I reached out to Seagate support via chat and I provided them with proof of purchase and serial numbers. They corrected the warranty within minutes and I was able to verify the 5 year warranty on the Seagate website. I guess YMMV.
The Exos drives are OEM sold in batch. So that is why they are so comparatively cheap. Warranty is provided by the retailer. Had same issue with my X18 when I went to check warranty.
That would normally be fine if it were Server Part Deals, who is familiar with drives and honors their own in-house warranty. Newegg won’t return a drive after their return period. This drive is sold and shipped by Newegg and is sold with 5 year manufacturer warranty. Not as an OEM drive. There’s no excuse for it.
I quit dealing with Newegg completely years ago when they were selling Intel CPU’s that were a slug of zinc and were refusing returns on them, even though the problem was known and widespread. I had to do a CC chargeback to get my money refunded.
the company has no integrity.