One of the problems with having switched over a number of relatives to Linux is that I’m “the guy” when they have issues, and I can’t always get over to help them in a timely manner. A lot of the time most stuff is working just fine and it’s just a matter of popping into the desktop and fixing a bad link or a naughty plugin that’s slipped into Chrome etc, but it DOES require being able to see what they see.
Windows has a system where you can “request assistance” and then provide a code for access at which point it shares your desktop. There are similar systems where one can get a link in email and click it for support.
I’d like to find a system that I can host myself to allow users to queue up for support at which point I can pop into their system, without needing to open ports on their routers or using something hackish like forwarding a VNC port to an SSH server etc
https://github.com/rustdesk/rustdesk is apparently good. Server part can be installed with Yunohost. Android app available on F-Droid.
RustDesk is FOSS, written in Rust and can be selfhosted.
RustDesk is pretty simple and has a fairly friendly interface. I’m hoping they bring back the play store installer though since getting relatives to install from an APK wouldn’t be much fun
I use https://github.com/Ylianst/MeshCentral
For this usecase. This also lets me do things like run admin cmd commands. It should be noted, however, that the Windows UAC prompt won’t show up in a VNC session by default, you either need to configure UAC, or set up RDP.
i did use meshcentral before which did work quiet well.
Rustdesk?
