The biggest swiss online seller makes charts for warranty claims. Basically: how many warranty claims does each brand have? This chart only shows the most popular brands of coffee machines sold on the site, but I still find it interesting.
Every one of these brands looks like it should have an Urban Dictionary entry
When I read Smeg (top of the chart) I didn’t think about coffee, instead I went to clean up myself a bit.
I thought of red dwarf. I still am.
I kinda want one just so I can have that consistent red dwarf reminder (and write “head” after the logo, like my shark vacuum has “nado” after the logo)
Reliable smeg
Everything I’ve read about their other appliances suggests that they’re awful for reliability. Weird result.
I have a DeLonghi Magnifica since 2014, it might not be the best machine but the availability of cheap replacement parts is great. I’ve replaced a heater element, filter and a water tank so far. Opening up the machine is easy and all electrical connection are spade connectors.
For those of us on budgets, fwiw I’ve owned two breville’s BES870XLs and have zero issues and pull 2 or 3 shots daily. Owned the first one (and still my daily) since 2016.
From my understanding Breville and Sage are the same products just under a different name so that makes sense.
I used to work at Best Buy and I’d say considering the volume of Breville Barista units sold compared to other espresso machines they had a remarkably low return rate. I’d see lower volume products returned more often for other appliance categories.
Yeah what strikes me the most about this is the fact that Sage and ECM have the same reliability (within the first 2 years, anyway). ECM is usually considered high-end, reliable stuff, while Sage/Breville is considered to be unreliable.
Too bad about Ascaso, but the data confirms what Ascaso owners have been saying online, I guess.
Also Lelit, WTF
…smeg? Really? Huh.
I talked to a kitchen outlet staff member and asked about the Smeg brand, because I liked it’s style but thought it expensive. She said that they tend not to be good at all and I should avoid the brand. That there was both cheaper and more reliable alternatives or pricier higher end goods.
Just surprised to see it making any list.
