these cocksuckers were charging my 70-yr-old computer-illetrate mom nearly $80 a month because “she wanted to be able to open pdf on her laptop”, and then once I found out and tried to cancel this pro subscription which she had, they forced us to pay a $200 cancelation fee which amounts to 50% of the remaining months until the end of the year. Adobe came pre installed and all she did was click on yes, yes, yes after the triall period finished. It’s a predetory behavior from a scummy company. I will never forgive them for this.
How did it get her credit card info if she only clicked “yes” boxes? Or was it linked to some other payment system that was set up on her system somehow (MS or Apple App Store or something)?
she told my sister who is also very stupid when it comes to computers to put it. I wish I was making this up
People on Lemmy, who kinda are on the upper echelons of technical aptitude, forget that the average user is really fucking dumb. Work a stint in level 1 IT and you will get the absolute wildest head smacking issues ever.
And companies capitalize on that by making it incredibly easy to give them money.
Adobe is worse than scammers. Scammers at least have the self realization that they are scamming. Adobe will steal your money and huff on the fumes that they are providing a valuable service by letting people open PDFs.
I recently downloaded their PDF reader (because it’s the only app which allows for digitally signing a document with a visible cryptographic signature) and it’s 400 MB in size. In no world should a PDF reader be that large.
There’s a reason scam artists target the elderly. If a box on the computer screen says “put payment info here” then who are they to argue with the box?
That is peak shittiness. Thank goodness your Mum has you to advocate, and I shudder to think of how many others don’t and were shafted or continue to be shafted.
Their competition for PDF Reader; Foxit, jacked their prices up considerably this last year too. It used to be an affordable alternative. They too got greedy (I assume since Adobe was getting away with it!) and have lost a considerable amount of customers in both the consumer end-users and the business side.
PDF becomes increasingly more used and ‘standard’ with the fracturing of ability to edit them or do ‘advanced’ tasks like merging multiple PDFs.
There are some alternatives which are free but also either Freemium or just plain questionable in their usage. I don’t want to trust some random company and I don’t want to be nickel and dimed for basic features like merge.
I spent a long time testing and trying tools. Sadly nothing as comprehensive as what Acrobat offers, but not an option at their pricing. Same with Foxit. I use PDFsam for some basic merge stuff. An interesting project is also Stirling PDF. but pdfsam is like Freemium and Stirling I’m pretty requires docker and it’s also not in all languages.
I know it sucks for the call center personnel to have to listen to people yelling at them, but I’ve had multiple of such companies that were so shitty that the only way to get anything fixed was to keep making people cry until finally someone would push you to a supervisor. Well at enough of them and they will either fix the issue or push you through to their supervisors who will do anything to stop the yelling.
I got to the point where I’ll just make then cry because it’s the only option left to get any normal responsible behavior from companies. I’ll have to call 20 times perhaps but that’s what I’ll do then
My prayers are heard. I hope you burn in the lowest circles of hell, Adobe.
Is this a random Utah slam, or did they move something to Utah? As far as I know they’re still in San Jose
It’s so refreshing to actually have my tax dollars starting to fund consumer protection again.
If Trump gets in office again, it’s back to backsliding. Because apparently consumer protection is “big government” or some such shit.
It’s probably just your tax pennies unfortunately, your tax dollars are still going to the army and such.
Somewhere on my PC I have a several page long rant about how many government websites in Canada require you to pay for an Adobe subscription in order to sign an “official” PDF.
Why the hell isn’t there a better option for filling out legally required, government mandated forms than giving a private corporation money? This bothers me so fucking much.
Feeling daring? If you have to buy the software anyway, invoice the government department the price of the software.
You can’t fill it out with Firefox? I think pdf.js (which Firefox uses) supports PDF forms.
Nope, I’ve tried every other option I could think of. All the browsers, a few websites, ms office products, non ms office products, some graphic design tools… to Adobe’s credit they did a great job making sure people had to pay
Ahh, it’s probably using some proprietary features that only exist in Adobe products.
I’m not sure if they still sell it, but Adobe used to have a suite of form tools where the person filling out the form had to use Adobe Acrobat (it used some non-standard PDF form features), and the company collecting the form responses had to use software built on top of Adobe ColdFusion (which costs thousands of dollars per server). They really tried to lock people in to their form ecosystem.
I’m curious about this. If demonstrable, it seems many Canadians could sue.
What is the typical user workflow? For example:
- An embedded Adobe applet (e.g. fill, sign, and submit on the government website)
- Token-based API (e.g. redirect or spawn child window/tab, user fills and signs on adobe site, user returned to government site)
- Something else (e.g. upload button with server-side validation for digital signing)
Edit: looked into this a bit. Did you receive an error message like the following?
This document does not allow you to save any changes you have made to it unless you are using Adobe Acrobat Standard DC or Adobe Acrobat Pro DC
(Regardless it’s totally shitty that government websites recommend a specific company’s software, especially Adobe. I’m just trying to figure out if they actually force citizens to pay a private company.)
