I don’t want to talk to them. I just want them to get things right, first time.

Macca’s business model is all about repeatable patterns, at speed. But paying teenagers minimum wage and trying to get them to care about the customer experience is a race to zero.

I once got the hurry up when receiving my order, as I was checking the accuracy before moving on.

When I pointed out the extra BBQ sauce I ordered was missing, I got an eye roll.

At that point I reminded her I paid for that extra sauce, and rolling her eyes at me demanding it was unacceptable.

I get that they’re overworked and underpaid, but having a sook in the news about chatty customers isn’t going to fix anything.

Take it up with your manager or union. This isn’t the customers problem, it’s a workplace/KPI issue.

EDIT: When I was there, the RAFFWU Didn’t exist, and no one even cared to join the SDA regardless if they knew they were shit, sleep in the bed you made.

This goes for all workers with a retail component to their role, especially trade outlets.

That 15 minute that you waste whinging out not being able to find the key rings and then debating which key ring you wish to purchase, before buying othe only one in your price range, and arguing about getting a trade discount, could be better spent processing a $50,000 trade order, or answering the phones that continue to ring while you demand personalised attention.

Seriously, unless you are are in the industry, Trade discounts are reserved for trade customers who’s very existence and livelihood hinges on saving a few dollars here are there on a job. The discounts are never as substantial as you expect and you DO NOT DESERVE THEM.

Who’s talking to the workers these days lol. I’m ordering ahead through the app to get the discounts on offer, stack Maccas points to redeem free food and to be in an out of the joint as quick as possible.