From Montpelier Front Porch Forum (Issue No. 7318 • Sep 18, 2023):
FYI: VSECU Class Action Waiver
I called VSECU today about opting out of the binding arbitration class action waiver.
I was told all emailed requests to opt out need to be attached to the email…as a separate letter.
She said they will not accept a simple email but need an actual document that can be saved.
Also, please know that the email address is case sensitive. The “E” and “A” need to be capitalized.
Include the following in your letter - - Name - Account number
I am opting out/rejecting VSECU’s binding arbitration / class action waiver
Edited to add another person’s experience (because it seems valid the process of opting out) regarding the Class Action Waiver; posted on Montpelier FPF (Issue No. 7319 • Sep 18, 2023):
A week ago, I sent an email to ExecAssistant@nefcu.com asking to opt out of the arbitration agreement. I provided all the required information, and asked for confirmation of receipt of my request. Not having received a confirmation, I went to the VSECU branch today. I was told emailing the opt out request would not work. This is despite the written waiver document explicitly stating one can opt out via letter or email at the above-stated email address. I was told that, in order to opt out, one must send a letter via the postal service to the following address:
New England Federal Credit Union Attn: Executive Assistant 141 Harvest Lane Williston, VT 05495
The request to opt out must include " your name as listed on your account, your account number (the young man at the branch office says that just means your member number, not the number of your checking and/or savings account - hopefully he knows what he is talking about). Your request must be received by NEFCU by November 5th.