A Winnipeg business owner is fuming after being overcharged by a private garbage operation for something he says he didn’t do. Brad Wallin, president of Wall…
My question would be, why is the driver doing that. Has WM created perverse incentives that make their workers want to perform that kind of behavior?
Has WM created perverse incentives that make their workers want to perform that kind of behavior?
The first thing that came to mind when I saw the video is “does the driver need to fill a quota or something?!!”, so it wouldn’t surprise me if that’s the case. Driver getting commission off of these bin collection runs, perhaps? LOL
It doesn’t even need to be as direct as a commission. Like, you just have an evaluation metric based on how many overflow bins are collected, then tie that in with an annual performance review.
If the company is reviewing people on that metric, every manager should be fired for grand incompetence. I rather wonder if the driver himself doesn’t have a side business where he picks up trash for cheaper/free for friends. And to correct the number of how much kilos of garbage he’s hauling, he notes a few customers as overflowed. That way the numbers add up again.
