Okay I’ll bite. Where exactly has it not been useful? that you all have had the chance to interact least once.
Edit: Bruh, it’s a legit question. If you feel attacked by this neutral info gathering enough to downvote you have a sad, sad life.
In customer service. If I see a bot I know there is a 95 % chance I won’t get the information I am looking for. If I could get the information online somewhere, I wouldn’t have contacted customer service in the first place! I just want to interact with another human being who’s able to understand my queries.
And judging from the prompts many customer service lines use, there are also a lot of people who call customer service for the simplest/dumbest reasons. Wouldn’t be the first dummies kept us from having nice things.
But I’ll 100% acknowledge that even with perfect customer service, 99% of companies will enshittify it with AI if it promises to save them money.
It’s useful for a lot of stuff but it’s been waaay over hyped, mostly by youtubers desperate for content. So I think a lot of people are having a counter-reaction to that.
Once everyone calms down and realise it’s not an automatic-do-everything-machine, they’ll appreciate the circumstances in which it actually is useful.
Bonus points: find the landing page for any tech startup from the last 12 months that doesn’t mention AI or LLMs
https://www.wired.com/story/what-if-your-ai-girlfriend-hated-you/ This. 110% not useful
