"The evidence establishes that the City knew that its failure to properly enforce the 2012 Bylaw would likely cause harm to the taxi industry.
“A multinational giant was invading Ottawa, and because of the City’s unpreparedness and its lack of efforts to develop a plan to enforce the 2012 Bylaw, the City’s enforcement efforts against Uber drivers were ineffective.”
Sounds like you had a very unusual experience with Uber. It’s not typical for it to just straight up not work and charge your card.
I’ve written them and any company off that doesn’t have a phone number just because of that experience. It wasn’t a lot of money and I did end up getting it back, but that’s as the day I realized if a company is mostly if not all internet facing (no phone or chance at human intervention), then they have a hard time getting me to even consider being a customer.
I’m sure Uber is fine and I don’t blame any drivers (obviously). It’s just crappy flaw in all communication is via internet.
I say this with no malice or ill will toward you, but rather simply as an involuntary biological response to reading your comment: “Okay Boomer”
Seriously, there are a lot of reasons to hate Uber and say it’s an awful company. But them not having a phone number is certainly not one of them.
Right lol, a phone number doesn’t mean shit. I’ve had plenty of horrible customer service from companies with even multiple regional phone numbers and I’ve had plenty of phenomenal customer service experiences from email/chat only places lmao
For sure it is…
You’re defrauded by a company you ATTEMPTED to do business with.
They force you to make an account to get help. Can’t create account because ‘email used’, try forgot password, can’t because account doesn’t exist.
The fuck you do now? Call or mail the company or show up in person.
Oh wait, the company has no physical locations. They want you to sign up. Repeat process above of getting fucked around
Email general support, won’t help without logging in.
Try to call, oh shit they are too cheap to have a phone.
It’s a problem…sad you can’t see if because you haven’t been fucked by it yet