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18 points
Rarely, but:
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if whatever needs to be done actually requires the manager (refunds or such)
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if the person you’ve been trying to resolve the issue with is being obstinate, dismissive, or rude
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if something actually illegal is occuring (i did this once when I noticed that a gas station was charging more than their listed price on the sign, guy immediately fixed it and comped me my fill cuz that’s super illegal)
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if workers are jeopardizing safety of other people. Don’t tell the worker to stop, get a manager to do it and note that they’re doing something unsafe.
And, most importantly:
- when you catch an employee smoking a joint outside and they refuse to share
