The problem is you know you have to mute them/ block them after they say/ do something bad to you. When you block them it may stop them from doing that to you but it doesn’t stop them from doing it to others on the game. Making it a bad experience for others.
Mute/personal blocks do not fix the root problem which is the toxic players being toxic in the game.
Ideally, enough mutes/blocks and that person would get a manual review.
I don’t like automated bans because they often have false positives.
I 100% agree with enough mutes/blocks leading to a manual thing.
Automated bans are not great but they have a time and place. Theoretically they are getting better.
My point is something should be done about these things. I don’t have the answers, but something needs to be done.
Automated bans just lead to harassment and false positives. There should only be manual review on human-operated accounts.