Comment by EleventhHour@lemmy.world on What is something people you encounter at your job say that makes you want to scream? (Job, person & quote)

Job: cashier

Item doesn’t scan

Customer: “That means it’s free, right?”

🙄🙄🙄🙄🙄

Only about 4 weeks in as a cashier and I’ve heard this enough to last me a lifetime.

“These Samsung appliances look nice…”

Yes they do— and that’s all they do well. That, and break in expensive ways, often and early.

Avoid Samsung appliances.

Edit: I sell appliances

Note for those reading -

This doesn’t apply in Europe, or large swathes of the planet. Samsung appliances are excellent.

The US has virtually nonexistent consumer protection laws, so companies will get away with selling poor quality, because they can.

See the Hyundai scandal. Only happened in one country, because it could

Breathe easy, EU folks

I never even considered this and now I am enraged.

Really? How can a company make terrible appliances for a single country? They’re not made domestically.

Same factory just send the units that normally wouldn’t be sellable (defects and such) but still function to the US

The massive volume of sales for North America is too big to be met by factory defects. They’d have to have entire factories making defects.

Just because all defect stock are routed to the US inventory, doesn’t mean that US inventory is made up of all defect stock.

as someone who deals with this professionally, i assure you: they are.

every samsung appliance consistently fails in one of a few ways, so much so that it’s not simply a matter of by-chance defects. they’re design flaws.

It only works if that one country is the good ol’ US of A. Lol

You say that, but my experience is different. After my Samsung washing machine failed, I took it apart and found blatant evidence of planned obsolescence. If the units elsewhere are good, then the ones in the US aren’t just the same things with defects, but rather ones with spider arms cast from an entirely different metal alloy.

Fair enough, I was just guessing at a way one country could receive only/mostly inferior products

So long as voltage and frequency match

Less regulations means more shortcuts. Another example is Hyundai/Kia. Why do the Kiaboyz exist only in the US when Kias are sold all over the world? Because it’s only in the US where they sold cars without immobilizers because they weren’t required to.

You’re missing one big thing - there’s only one country that has horrendous consumer rights laws and a huge market, and 110v electric

Well worth making models just for that one market

ahem the actual standard is 120volts, but can tolerate down to 110volts

That’s irrelevant to the advice in this thread

Hope you get your adenoids sorted

Why does the voltage matter?

If there’s only one country that uses 110v, you have to make an appliances for that country specifically. If that country has really shitty consumer rights laws, why not also make the appliances shitty?

The main manufacturing of Samsung appliances takes place in South Korea, with a washing machine manufacturing plant also located in South Carolina, USA.

It’s more than just their washing machines

For sure, their are model numbers specific to regions. Sometimes you see US Products available for various manufacturers and some say not for sale in Canada, which could be distributor rights or maybe won’t pass canadian electric standard or warranty requirements

That usually has to do with the fact that American appliances are 110 V for everything but ovens and dryers

The main manufacturing of Samsung appliances takes place in South Korea, with a washing machine manufacturing plant also located in South Carolina, USA.

How can I buy a European made(?) samsung fridge?

Go to Europe

Enter shop

Buy fridge

Carry home

Realise it doesn’t work because you have girly electricity

It won’t fit in the overhead compartment.

That’s disappointing since Samsung is such a big and well-known brand. Good to know though, so thanks.

Even as an iPhone guy, I’ll say that their consumer electronics are just fine. Very good, even.

But their appliances are crap. Apparently, they used to be quite good, but once they got a bug up their ass about sticking a bonkers amount of tech into them, they started cutting costs on build quality, so they just don’t last more than a few years before parts start crapping out.

Companies like LG and GE are much better at balancing tech, quality, reliability, and price points.

I can’t stand “fancy” electronic appliances. I hate all the musical beeping and half the time the panels don’t even recognize my finger taps. It makes doing chores more frustrating than it already is.

We recently bought a fixer-upper and have had to replace a bunch of old appliances. I told my husband the simpler/cheaper the appliance is, the better. Knobs over digital displays.

The only time I like the newer digital versions is with microwave ovens.

I hate to break it to you, but even with the knobby versions, it’s still electronic under the hood. But I know what you mean about the annoying bleeps and bloops. Again, though, the Samsungs were always the worst offenders in that regard, omg…

GEs make little noise, and LGs are pretty low-key. Whirlpools and Maytags just beep a couple of times.

When I bought my house it came with an induction stove.

I thought it was pretty great being able to boil water in 2 minutes.

It was a GE profile, and it just suddenly mysteriously failed on me. Kind of sucks, it wasn’t that old of a stove, maybe 5 years.

The board that it needed to have replaced cost $1,700.

So I said fuck that, I went and bought a Whirlpool induction stove. $900.

It has worked really well for the last year and a half, but the one thing that I truly and honestly despise about it is that the controls are capacitive touch and that means instead of flicking your wrist and setting it on medium heat you have to hit a button to turn on the stove and then hit a different button three or four times to adjust it down to medium heat and it doesn’t always respond to the button touches.

If I end up having to buy a stove again in the future, it’s got to have a knob on it. It’s such a tiny thing but it’s so fucking annoying.

I’ll say this about GE appliances, until they were bought by Haier in 2016, they sucked too. But once they were bought out by Haier, their quality improved remarkably, and so did their customer service. They’re pretty great now.

Of course they’ve been electronic for decades, but lately it seems they have overdone it so the thing actually becomes less convenient. Kinda like in cars.

And some of the high-end models yes, but there’s still a wide range available with different levels of “functionality.”

You should check out Electrolux. They make some really nice laundry appliances without any smart features at all. They’re great.

Have you ever rebuilt and repaired old electrical appliances? An old microwave with a turn dial timer is most certainly not electronic. Electrical sure, but not electronic.

Those only basically have a mechanical timer dial, high voltage transformer, high voltage diode, magnetron, light, fan, turntable motor, fuse, and some safety switches for the door.

Absolutely nothing electronic about them, they’re as dumb as an old-school toaster, they just happen to use high voltage to generate microwaves instead.

i’m not referring to old appliances

Get commercial washer and dryer, Speed Queen, on the used market.

A used model will cost as much as a new Samsung consumer model, but it’ll last far longer and has replaceable hardware inside.

We literally just today unwrapped a new Whirlpool washer. I’ll keep that in mind next time though.

it will also tear your clothes apart while using 3x the water and power as a newer model LG or GE without an agitator

no thanks!

Right, right.

Because commercial laundromats don’t have to pay for water or energy.

Pray tell, how would a washer tear your clothes when they’re the same washing mechanism as a consumer model - a tub with paddles on the sides.

Donyour clothes get torn at the laundromat? Not seeing how they’d stay in business if that were the case.

I don’t know if it’s still an issue, but their older TVs were riddled with bad capacitors: https://www.cnet.com/tech/home-entertainment/samsung-settlement-warrants-older-tvs-with-faulty-capacitors/

I still have one of their HD TVs from like 2012, and it has bad capacitors and periodically resets itself, but I’ve never had it fixed 😅

I am surprised to hear this. I have not had any issues with my Samsung devices. I have a fridge, washer, dryer and television.

My entire Samsung appliance experience is one dishwasher but it was so shit that I was happy when it broke after 18 months and I will never buy another Samsung appliance. Didn’t clean things and smelled like death if we didn’t manually clean it once a week and run it empty on sanitize and never leave the door closed. Searching the internet told me it was widespread and people were considering class action lawsuits.

It looked nice though. And was quiet.

I seem to have had great luck with the brand if these comments are any real sample.

Any recs for something halfway decent in the US?

Can you get Bosch? Or Miele if you’re flush.

The only Samsung products I have never had not fail on me is RAM and ssds, and the only reason the ssds have not failed on me is that I’ve not bought their latest ones that have sudden mysterious failure issues.

Every single Samsung product I have ever owned has broken, and almost always when it’s not actively in use. I go out of my way to tell people about this and to attempt to dissuade them from using Samsung products because of this.

Ironically just repaired my samsung dryer. Two drum felt gaskets, and the belt since it was disassembled. Front gasket failed and tore out. After examining all components, the torque of belt drive pulls on one side of drum, this puts extra pressure one one set of the drum rollers (Rh side). The rear one is near the hot air duct so it gets more extreme working conditions. bearing has worn shaft slightly and plastic wheel was partially fatigued, so looks like that rollet was dragging and so belt pulls down more front of drum pinching seal from extended weight and torque. The paint was worn off the housings in this section so felt gasket had more friction in that zone. The rear roller near the heating generator duct is a bad design. especially since it hangs off the back housing which is quite flexible in that area. Thankfully the repair was simple, other than completr disassembly , but not convinced it will last long.

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What is something people you encounter at your job say that makes you want to scream? (Job, person & quote)

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