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10 points

How do you get to your Microsoft account when your computer is locked?

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14 points

If you’re doing things properly, you’ll know your Microsoft account password or have it in a password manager (and maybe have other account recovery options available like getting a password reset email etc.), and have a separate password for the PC you’re locked out of, which would be the thing you’d forgotten. If someone isn’t computer-literate, it’s totally plausible that they’d forget both passwords, have no password manager, and not have set up a recovery email address, and they’d lose all their data if they couldn’t get into their machine.

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2 points

Even if you have your Microsoft account password, it doesn’t help when you can’t even boot into Windows.

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12 points
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Most people have smartphones these days where they would be able to log into their account and grab the recovery key if it’s backed up. If they don’t have a phone, they will know someone that does, or a library with a computer.

Bear in mind that non-techy users don’t get the option to opt out of a Microsoft account in the OOBE now, so most should have their key backed up without thinking about it

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7 points

Many people will have access to a secondary device, not all of course.

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6 points

Almost everyone has access to a phone. Most governments, including the US provide free or low cost smartphones to those who can’t afford it. There are entire MVNO carriers based around this, like Assurance wireless.

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6 points

A phone or another computer?

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