It would absolutely be nice to regulate your expression based on how another person feels. That’s basic empathy and compassion.
And even as a customer, I do care about people who deliver services to me, and do not want to make their day worse. Moreover, I think treating workers as something more than soulless dispensers might bring us all closer together, and help us understand each other, which ultimately leads to more love and care in the world and less isolation - which, in turn, is considered to be one of the primary ways to combat mental health crises.
There is no mention of any regard for the customer. Is the mental health of the customer important in this instance, at all? This is a popular post and there is obviously a generational difference of opinion, for me. It is about being polite vs. look at me and read my pin. There is no interest here in how the customer is doing. It is like saying ”you’re welcome” vs “no problem”. In my world, “you’re welcome” is the proper choice of respect and “no problem” comes across as rude and uncaring.
