Surveys show decline in customer satisfaction with what is available to stream.

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9 points

This yet another place that streaming is superior to cable. The same quality decline happened to cable, but your only choice was “cable” or “no cable”, all or nothing. Further, unsubscribing to cable meant fighting through phone queues, returning hardware to physical locations in inconvenient places or shipping the hardware back.

Now, if a streaming service goes to crap, you cancel it in about 30 seconds with a few clicks, and if another streaming services has better content, you sub to that one, also in a few clicks.

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