No Man's Sky dev pulls out all the stops to fix a player's buggy save with 611 hours of playtime at risk: 'I promise to hawk that bug and fix it'(www.pcgamer.com)

How so? Someone looks at your save and fixes the specific issue related to it. You also have to report it for it to be able to be looked at and fixed as well dude…… how else would they know the issue or be able to fix it…?

The only difference is a dev getting some marketing out of it with this specific case. Every save issue bug is a specific issue that needs to be looked at, you are always getting “personal care” with these issues.

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Maalus@lemmy.world

6 points

9 days ago

The difference is some devs are recreating save files from scratch using data in a corrupted savefile. The difference is sometimes lead programmers do that. This isn’t WoW where you get your gold back because of a scam, this is allowing you to resume a broken save which often cannot be salvaged at all.

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SchmidtGenetics@lemmy.world

-7 points

9 days ago

Did you read the article? Because this is talking about save issue bugs, not a gold issue.

Even ~~Bethesda~~ Blizzard has a system in place to report this stuff, so it’s incredibly ironic you used them as an example….

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Maalus@lemmy.world

4 points

9 days ago

Ah yes, World of Warcraft, the famously Bethesda game. Did you read my comment? This isn’t some public policy that every developer does. It is rare and should be encouraged. You acting like it’s not a big deal just diminishes what is good customer service.

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SchmidtGenetics@lemmy.world

-6 points

9 days ago

Sorry blizzard, not Bethesda.

And actually that’s what the users in this thread are pointing out. It’s far more common than you think, and almost evryr dev has a system for submitting bugs, which game breaking save state issues are included in.

Or are you suggesting they look at OTHER issues, but leave save state issues alone…? That can’t be correct. You submit a bug someone looks at it (what would this be called other than personal assistance…?), just like what happened in the article. So what’s different? You get personal assistant in every case that’s been brought up, and yet you claim there isn’t? So how does it get fixed if someone doesn’t personally look into it? Hrmm?

No one said it was public policy, so why bring that up? And also, why bring up a gold scam as well? That has nothing to do with the article or what’s being discussed.

Most devs have a system to report bugs and someone will personally deal with it, if you want to argue something else go right ahead. Can you provide an example to support what you’re claiming here? That devs don’t want saves and won’t fix bugs and state that somewhere?

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