Engineers like to say that business people should get out of the way and let the engineers to their job, but ask yourself how many engineers choose to supervise other human beings. Somebody has to do the hard job of dealing with employee psychology all day long. It’s a messy, “up to your armpits in other people’s lives all day long” kind of job.

You need people who are actually GOOD at that, with all the emotional intelligence it implies, if you want a workplace that doesn’t completely suck.