They have approximately now lost over 5000 subscribers which equates to about $25000 per month or $300000 per year in lost revenue.
(one of the top posts in this community rn, was pinned all of yesterday)
OK, wow.
The gamers nexus stuff was merely incompetence, this is something else entirely.
It’s all related. When you run a company at such a ridiculous pace, everything that gets in the way has to be ignored, downplayed, or mitigated. Instead of taking the time to train, or help the employee do her job, they made it her fault. On top of it all not taking complaints and accusations seriously may be for lack of time. Don’t get me wrong, they fucked up. But these aren’t isolated incidents.