Dont even need to watch the whole video. This is all you gotta see.
My wife and I watched the whole thing, and I’ve frequently watched LTT in the past. We both agreed that the humor wasn’t really well placed, given the situation and came off a bit cringey in my opinion. I know some folks are saying damned if you do, damned if you don’t, which is fair. However I think that if they kept the humor out and it was a “generic apology video” there would be less criticism about it. But again, that’s just my opinion.
That’s just it for me. At this stage there really isn’t much more to do than to give a generic apology and the promise to investigate, improve and make up for things. Nobody (should) expect to see any instant consequences.
The bar is so low and yet they can’t even do that. And GN even showed them how it is done in their video. Specifically calling out that this is a matter that should not be monetized.